Fine Property (UK) Ltd with registered number 10060136 and registered address 52 King Street, Southall, UB2 4DB & Fine Property (Ealing) Ltd with registered number 14852891 and registered address 123 The Broadway, West Ealing, W13 9BE is committed to safeguarding the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services. Please read this policy carefully to understand how your personal information is handled.
By using our website, services, or submitting your data to us, you agree to the collection and use of your information in accordance with this Privacy Policy.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to access: You may request a copy of your personal data.
- Right to correction: You may request correction of inaccurate or incomplete data.
- Right to erasure: You may request the deletion of your personal data in certain circumstances.
- Right to object: You may object to processing based on legitimate interests.
- Right to restrict processing: You may ask us to restrict the processing of your personal data.
- Right to withdraw consent: You can withdraw your consent at any time where processing is based on consent.
Lawful Basis for Processing Personal Data
In accordance with Data Protection Legislation, there must be a ‘lawful basis’ for processing personal data. The lawful bases for processing are outlined in Article 6, Section 1 of the GDPR, and they include the following:
a) Your consent;
b) Performance of a contract;
c) Compliance with a legal obligation;
d) Protection of your or another person’s vital interests;
e) Public interest or in the exercise of official authority; and
f) Our legitimate interests.
How We Process Your Personal Information
Personal data refers to any information that can identify an individual. This does not include data that has been anonymized, where the individual’s identity cannot be traced.
Personal data refers to any information that can identify an individual. This does not
include data that has been anonymized, where the individual’s identity cannot be
traced.
- Identity Information: This includes your first name, surname, maiden name, username or similar identifier, marital status, title, date of birth, and gender.
- Contact Information: This includes your billing address, delivery address, email address, and phone numbers.
- Financial Information: This includes your payment card details and bank account information.
- Transaction Information: This includes details about payments made to and from you, as well as information about the products and services you have purchased from us.
- Technical Information: This includes your IP address, login information, browser type and version, time zone, location, browser plug-ins, operating system, platform, and other technological details related to the devices you use to access our website.
- Profile Information: This includes your account username and password, your purchase or order history, your preferences, interests, feedback, and responses to any surveys.
- Usage Information: This covers how you interact with our website, products, and services.
- Marketing and Communication Preferences: This includes your preferences on receiving marketing from us and third parties, as well as how you wish to be contacted.
Additionally, we may collect and share Aggregated Data, such as statistical or demographic data, for various purposes. Aggregated Data, while derived from personal data, is not considered personal data by law because it does not identify individuals. For instance, we may aggregate Usage Information to determine the percentage of users interacting with a specific feature of the site. However, if we link Aggregated Data with personal information in a way that can identify you, we will treat this as personal data and handle it according to this privacy policy.
We do not collect any Special Categories of Personal Data, such as data related to your race, ethnicity, religious beliefs, sexual orientation, political opinions, trade union membership, health, or genetic and biometric data. We also do not collect any data regarding criminal convictions or offenses.
Use of Cookies
Cookies are small text files that are placed on your device when you visit a website. They are commonly used to help websites run more efficiently, as well as to provide valuable information to the site owners.
Like other websites, we may retrieve certain information from your device when your browser requests a page from our server. Cookies allow us to recognize you and track your activity, including the pages you visit, while using our site. The cookies we use may be temporary (deleted when you close your browser) or persistent (remaining on your device until deleted or after a defined time).
While you can disable cookies through your browser settings, we recommend allowing them in order to enjoy the full functionality of our website. If you choose to block cookies, some features may not work properly. Here are the ways in which we may use cookies:
- To record your acceptance of our cookie usage: This ensures compliance with legal requirements. If you choose not to accept cookies, we will not use them during your visit, but certain functionalities of our website may not work properly.
- To enable essential website functions: This ensures our site operates properly for your use.
- To manage our content system: Cookies help in the operation of our content management system.
- For the online contact form: Cookies are set when you first visit our website and are deleted once you close your browser.
- To enhance security: A cookie is used to secure the contact form. It is set only when using the form and is deleted when the browser is closed.
- To gather insights on how visitors interact with the website: This data helps us improve your experience and enhance site performance. The information gathered is anonymous and includes metrics such as the number of site visitors, their referral source, and pages viewed.
- To track webcasts viewed: A cookie records that you have viewed a webcast, collecting anonymous data, and expires when you close the browser.
- To monitor user activity during webcasts: For example, tracking whether you asked a question or gave feedback by ticking a box. This data is stored to serve your needs when you return to the site. The cookie contains an anonymous ID and will be deleted automatically after a set period.
- To remember your personal information: So you don’t need to re-enter it when you visit the site again. The cookie will automatically delete after a specific period.
- For embedding YouTube videos: In YouTube’s privacy-enhanced mode, no personally identifiable cookie data is stored when watching videos.
What Happens If I Choose Not to Provide My Personal Information to Fine Property (UK) Ltd?
The personal information we request is necessary to fulfil our contractual obligations. If you decline to provide the required data, we will be unable to proceed with providing you the services or enter into a contract with you. If we are already processing your personal data under an existing contract, you may be required to terminate that contract (as permitted by applicable law) to exercise certain rights.
We process some of your personal information as part of our contractual obligations with a Data Controller. Any requests regarding restricting this type of processing should be directed to the Data Controller, who will address your concerns and make the necessary decisions.
What Are Fine Property (UK) Ltd’s 'Legitimate Interests'?
‘Legitimate interests’ is a basis for lawful data processing under the law. To determine whether we have a legitimate interest in processing your personal data, we balance our needs and benefits against the risks and rights of the individual. This assessment is conducted objectively by our Data Protection Lead. You have the right to object to our processing, and we will assess how your objection affects whether we have a legitimate interest. For further details on our legitimate interests, please reach out to us via email at [email protected].
How Long Will My Personal Data Be Retained?
Fine Property (UK) Ltd retains various categories of personal data for different durations. We make every effort to minimize the amount of personal data we hold.
- If consent is the legal basis for processing: We will keep your data as long as the purpose for collection and your consent remain valid. We review consent annually and treat non-responses as a withdrawal of consent. If we find a legitimate interest in retaining some data obtained by consent, we will inform you and explain the reason.
- If processing is based on legitimate interests: We retain your data for as long as the purpose for processing is active. We review this status every year and update this notice if we find that a legitimate interest no longer exists or if a new one arises.
- For data essential to contractual obligations: We retain this information for six years, in accordance with the Limitations Act 1980, for the purpose of defending or pursuing legal claims.
